This page explains how Merritt Games dispatches and delivers orders within the United Kingdom.
Where we deliver
At launch, Merritt Games sells and ships to United Kingdom addresses only.
Dispatch times
For products we physically hold in stock, we aim to dispatch your order within 48 hours of receiving it. This is a dispatch aim rather than a guaranteed service level, and orders placed around weekends, bank holidays or unusually busy periods may take a little longer.
Delivery times shown below begin once your order has been dispatched.
Royal Mail delivery services
Delivery charges are calculated from the value of your order so that higher-value orders use an appropriately insured Royal Mail service.
- Orders up to £75: Royal Mail Tracked 48 for £3.65 or Royal Mail Tracked 24 for £4.65.
- Orders over £75 and up to £750: Royal Mail Special Delivery for £15.45, with cover up to £750.
- Orders over £750 and up to £1,000: Royal Mail Special Delivery for £18.45, with cover up to £1,000.
- Orders over £1,000 and up to £2,500: Royal Mail Special Delivery for £25.45, with cover up to £2,500.
Orders above £2,500 are not available with our standard checkout delivery options. Please contact us before placing an order of this value so suitable delivery arrangements can be agreed.
Royal Mail delivery aims
Royal Mail currently aims to deliver Tracked 24 items on the next working day after dispatch and Tracked 48 items within two to three working days after dispatch. These are Royal Mail delivery aims and are not guaranteed.
Royal Mail Special Delivery Guaranteed by 1pm is intended for delivery by 1pm on the next working day, subject to Royal Mail’s service terms and postcode exceptions.
Delivery may take longer for some destinations and during periods of disruption. Once an order has been handed to Royal Mail, circumstances affecting the postal network are outside our direct control, but we will help investigate delayed or missing orders where necessary.
Available to Order products
Products marked Available to Order are supplied to us from our UK distributor rather than being physically held at our premises. These items are usually dispatched within 5–7 working days.
Distributor stock can change between an order being placed with us and our own supplier order being processed. If a supplier-stock item unexpectedly becomes unavailable or is materially delayed, we will contact you as soon as reasonably possible and offer the appropriate options, including a refund where necessary.
Mixed orders
If your order contains both an in-stock product and an Available to Order or pre-order product, we will normally dispatch the order together once all items are ready. This helps avoid charging or absorbing multiple delivery costs for a single order.
If you would like an in-stock item to be dispatched sooner, please place it as a separate order.
Pre-orders
Pre-order products have a future release date and will normally be dispatched once the product is available to us. Expected release or dispatch information will be shown on the relevant product page where known.
Manufacturer and distributor release dates or allocations can change. If a material delay or stock issue affects your order, we will contact you using the details supplied with the order.
Delays
If an order is likely to be materially delayed before dispatch, we will contact you using the details supplied with your order. Unless a different delivery period is agreed with you, goods will be delivered without undue delay and no later than 30 days after the contract is concluded.
Missing or damaged deliveries
If your order has not arrived within the expected delivery window, or it arrives damaged, please contact us at [email protected] or through our Contact Us page with your order number so we can investigate.